Last updated: March 2, 2026
This Privacy Policy describes how MyKeyBox LLC ("MyKeyBox," "we," "us," or "our") collects, uses, and discloses your personal information when you use our website at web.mykeybox.com, our smart locker kiosk devices, and any related services (collectively, the "Service").
When you register for an account, create an order, or contact us, we may collect:
Contact Information: Name, email address, phone number, and mailing address.
Account Information: Username, password, and account preferences.
Order Information: Dealership details, key pickup/dropoff information, and door access codes.
Payment Information: Credit card details processed securely through Stripe. We do not store your full card number.
Communication Data: Messages you send us via email, phone, or SMS.
Device Information: IP address, browser type, operating system.
Usage Data: Pages visited, time spent, clicks, and navigation patterns.
Kiosk Interaction Data: Door open/close events, timestamps, and device identifiers when you use a MyKeyBox kiosk.
We use the information we collect to:
Provide, maintain, and improve the Service.
Process orders and facilitate key pickup/dropoff at dealerships.
Send you order confirmations, door codes, and status updates via email or SMS.
Process payments through our payment processor (Stripe).
Communicate with you about your account, orders, and customer support requests.
Ensure the security and integrity of our kiosk devices and platform.
Comply with legal obligations.
If you opt in to receive SMS notifications from MyKeyBox, we will send you messages related to your order status, door access codes, and account notifications.
Message frequency varies based on your order activity.
Message and data rates may apply.
You can opt out at any time by replying STOP to any message.
For help, reply HELP to any message or contact us at [email protected].
Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.
We may share mobile information with service providers who assist in delivering SMS messages (such as our messaging platform provider), but only for the purpose of delivering our messages to you.
We do not sell your personal information. We may share your information with:
Dealerships: Order information necessary to facilitate key exchange.
Service Providers: Third-party companies that help us operate the Service (payment processing, SMS delivery, cloud hosting).
Legal Requirements: When required by law, court order, or governmental authority.
Business Transfers: In connection with a merger, acquisition, or sale of assets.
We implement appropriate technical and organizational measures to protect your personal information, including encryption of data in transit and at rest, secure access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.
We retain your personal information for as long as your account is active or as needed to provide the Service. We may retain certain information as required by law or for legitimate business purposes such as resolving disputes and enforcing agreements.
Depending on your location, you may have the right to:
Access, correct, or delete your personal information.
Opt out of SMS communications by replying STOP.
Opt out of marketing emails by clicking the unsubscribe link.
Request a copy of the data we hold about you.
To exercise any of these rights, contact us at [email protected].
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
If you have any questions about this Privacy Policy, please contact us:
Email: [email protected]
Website: web.mykeybox.com/contact-us